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Terms of Service & Terms of Use

1. Introduction

Welcome to Datalab Systems.

These Terms of Service and Terms of Use (“Terms”) govern your access to and use of our website, hosting services, software development services, and any related products or services (collectively, the “Services”).

By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

2. Services Offered

Datalab Systems provides, but is not limited to:

  • Web hosting services

  • Managed hosting and server administration

  • Custom Odoo ERP development and customization

  • Odoo implementation, upgrades, and integrations

  • Ongoing support, maintenance, and consulting

  • Related professional and technical services

Specific service details, pricing, scope, and deliverables are defined in individual proposals, service agreements, or statements of work (“SOW”).

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Services.

If you are using our Services on behalf of an organization, you represent that you are authorized to bind that organization.

4. Account Responsibilities

You agree to:

  • Provide accurate and complete information

  • Maintain the security of your credentials

  • Notify us immediately of unauthorized access

  • Be responsible for all activities conducted under your account

We are not liable for losses caused by unauthorized use due to your failure to safeguard credentials.

5. Acceptable Use Policy

You agree not to use our Services to:

  • Violate any local, state, federal, or international laws

  • Host or distribute malware, spyware, or malicious code

  • Engage in spamming, phishing, or fraudulent activity

  • Infringe intellectual property rights

  • Host illegal, abusive, or harmful content

  • Interfere with the integrity or performance of our systems

We reserve the right to suspend or terminate services for violations without prior notice.

6. Web Hosting Services

6.1 Availability

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance, upgrades, or unforeseen outages may occur.

6.2 Data Responsibility

You are solely responsible for:

  • Your website data and content

  • Maintaining backups unless explicitly included in your plan

  • Compliance with applicable data protection laws

Unless otherwise agreed in writing, backups are provided on a best-effort basis.

6.3 Resource Usage

We may impose reasonable limits on bandwidth, storage, CPU, or memory usage to protect system stability.

7. Custom Odoo Development & Consulting

7.1 Scope of Work

All development work is governed by a written proposal or SOW. Work outside the agreed scope may require additional fees.

7.2 Client Responsibilities

You agree to:

  • Provide timely access to systems, credentials, and documentation

  • Designate a decision-maker for approvals

  • Review and test deliverables promptly

Delays caused by the client may impact timelines and costs.

7.3 No Guaranteed Business Outcomes

We do not guarantee specific financial, operational, or business results from software implementations.

8. Intellectual Property

8.1 Client Materials

You retain ownership of all data, content, and materials you provide.

8.2 Developed Work

Unless otherwise stated in writing:

  • Custom code developed and paid for is licensed to you for internal business use

  • Datalab Systems retains rights to reusable components, libraries, methodologies, and know-how

Open-source components (including Odoo and third-party libraries) remain subject to their respective licenses.

9. Fees & Payments

  • Fees are defined in proposals, invoices, or agreements

  • Payments are due according to invoice terms

  • Late payments may result in service suspension

  • All fees are non-refundable unless explicitly stated

You are responsible for applicable taxes, excluding our income taxes.

10. Termination

Either party may terminate services with written notice per the applicable agreement.

We may immediately suspend or terminate Services if:

  • These Terms are violated

  • Payments are overdue

  • Use poses security or legal risks

Upon termination:

  • Access to Services may be revoked

  • Outstanding balances remain due

  • Data retrieval may be subject to additional fees

11. Limitation of Liability

To the maximum extent permitted by law:

  • Datalab Systems shall not be liable for indirect, incidental, consequential, or special damages

  • Our total liability shall not exceed the amount paid by you in the three (3) months preceding the claim

  • We are not liable for data loss, business interruption, or lost profits

12. Disclaimer of Warranties

Services are provided “as is” and “as available.”

We disclaim all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Error-free or uninterrupted operation

13. Indemnification

You agree to indemnify and hold harmless Datalab Systems from claims, damages, or expenses arising from:

  • Your use of the Services

  • Your content or data

  • Violations of law or third-party rights

14. Confidentiality

Both parties agree to keep confidential information private unless disclosure is required by law or permitted in writing.

15. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the State of [Your State / Country], without regard to conflict-of-law principles.

Any disputes shall be resolved in the courts located in [Your County / State].

16. Changes to Terms

We may update these Terms at any time. Continued use of Services after changes constitutes acceptance of the revised Terms.

17. Contact Information

Datalab Systems

Email: admin@datalabsystems.com

Website: https://datalabsystems.com