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Product Overview
Customer Time introduces a powerful layer of control and intelligence to Odoo 19 by enabling businesses to define custom time categories per customer, assign expiration periods for prepaid hours or support packages, and accurately track time usage across projects and tasks.
It enhances timesheet functionality with multiplier-based effective hour calculations, allowing you to apply rules such as converting one logged hour into increased billable time, making it ideal for priority support, after-hours billing, and specialized services.
The module includes robust expiration and time control features, ensuring that allocated time is used within defined validity periods while automatically distinguishing between active and expired balances to prevent misuse.
Fully integrated with Odoo Projects, Tasks, and Timesheets, it provides seamless workflows and introduces effective totals directly within task views, giving teams immediate visibility into real consumption.
Flexible configuration options allow time behavior to be tailored at the customer, user, or product level, supporting a wide range of service agreements and billing models.
Through portal integration, customers can view their time usage, monitor consumption, and track remaining balances, increasing transparency and reducing support overhead. Automated background processes handle expiration logic and time calculations through scheduled actions, ensuring data accuracy without manual intervention.
This solution is particularly well-suited for managed service providers, hosting companies, IT support teams, consulting firms, and agencies operating with prepaid hours or SLA-based services.
By eliminating manual tracking errors, improving billing accuracy, enforcing time-based contracts, and enhancing customer visibility, Customer Time helps businesses operate more efficiently while protecting revenue and delivering a higher level of service.
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